Privacy Policy

Last Updated: 3 March 2026

1. Who We Are

Nolxedi is a consultancy providing universal accessibility assessment services for existing residential buildings in Chile. We operate from Av. Nueva Providencia 1881, Oficina 201, Santiago, Chile. You can contact us at info@nolxedi.com or +56 9 6559 3125.

This Privacy Policy explains how Nolxedi collects, uses, stores, and protects personal data provided through this website and through our service engagements. It applies to all visitors to nolxedi.com and to individuals who contact us or engage our services.

2. Legal Framework

This policy is governed by Chilean Law 19.628 on the Protection of Private Life (Ley sobre Protección de la Vida Privada) and its amendments. We are committed to processing personal data lawfully, fairly, and transparently, and only for the purposes described in this policy.

3. Personal Data We Collect

We collect personal data in the following circumstances:

  • Contact form submissions: Name, email address, phone number, and any information you choose to include in your message.
  • Newsletter subscriptions: Email address.
  • Service engagements: Contact details, building information, and other data necessary to provide our assessment services.
  • Website usage: Technical data collected through cookies and similar technologies, as described in our Cookie Policy.

We do not collect sensitive personal data (such as health information, political opinions, or financial data) through this website.

4. How We Use Your Personal Data

We use personal data for the following purposes:

  • To respond to inquiries submitted through our contact form.
  • To send newsletters and accessibility-related updates to subscribers who have opted in.
  • To provide and manage our accessibility assessment services.
  • To comply with legal obligations applicable to our business.
  • To improve our website and services through analysis of usage data.

We do not use your personal data for automated decision-making or profiling that produces legal effects or similarly significant effects on you.

5. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Consent: Where you have given explicit consent, such as subscribing to our newsletter or submitting a contact form with the privacy checkbox checked.
  • Contractual necessity: Where processing is necessary to provide services you have requested.
  • Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving our website, provided these interests are not overridden by your rights.
  • Legal obligation: Where processing is necessary to comply with applicable law.

6. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data to third parties. We may share personal data with:

  • Service providers: Third-party companies that assist us in operating our website or delivering services (such as email service providers or analytics platforms), subject to data processing agreements that require them to protect your data.
  • Legal authorities: Where required by law, court order, or regulatory authority.

Any third parties with whom we share data are required to process it only for the purposes we specify and in accordance with applicable law.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:

  • Contact form data: up to 24 months from submission, unless a service engagement is initiated.
  • Newsletter subscriber data: until you unsubscribe.
  • Service engagement data: for the duration of the engagement and up to 5 years thereafter, as required by applicable legal and accounting obligations.

8. Your Rights

Under Chilean Law 19.628 and applicable regulations, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data, subject to legal retention requirements.
  • Withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
  • Object to processing of your personal data for certain purposes.

To exercise any of these rights, please contact us at info@nolxedi.com. We will respond within a reasonable timeframe and in accordance with applicable law.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include secure transmission protocols, access controls, and regular review of our data handling practices. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Cookies

Our website uses cookies and similar tracking technologies. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

11. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact

For questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: info@nolxedi.com
  • Phone: +56 9 6559 3125
  • Address: Av. Nueva Providencia 1881, Oficina 201, Santiago, Chile